Shipment & Returns

Exchanges

At Vegas Vixens Virgin Hair Boutique sole discretion may exchange products or portions of a product under the following conditions:

  • Requests must be made within 15 calendar days from the date of purchase. Any exchange request after 15 calendar days will not be honored. For Wigs, requests must be made within 7 calendar days.
  • We will not accept any merchandise which has been used or altered (brushed, combed, picked, cut, removed from the weft or processed) in any way. According to Federal law, you cannot return human hair products that have been used. This includes removing the hair from the bundle and trying it on. We adhere to these strict policies with respect to hair returns, hygiene concerns, and federal law. The Item must be returned in its resalable condition as a necessary health precaution.
  • Merchandise must be in its original condition. Any merchandise that is received without zip ties or bundle wraps will be returned to the client without an exchange of product.
  • Product must be exchanged for something of equal or greater value. No refunds will be permitted.
  • You must send the product back to us in order to process the exchange. Once your product has been received it will be examined thoroughly. If the product has been returned unused, in its original condition we will exchange the product for something of equal or greater value.

We will not accept any merchandise which has been used or altered (brushed, combed, picked, cut, removed from the weft or processed) in any way. According to Federal law, you cannot return human hair products that have been used. This includes removing the hair from the bundle and We exercise a very strict quality control process to ensure that our clients receive only the best virgin hair therefore  ALL SALES ARE FINAL.  

Shipping & Local Pick Up Services

Local Orders can be picked up at a Participating Salon location at no additional cost. Vegas Vixens will notify the customer when the order is ready for pick-up. Orders can be picked up within 1-5 business days of placing the order but no later than 5 business days. Same day pick-up is only valid if items are in stock. Any unclaimed pick-ups will be returned to stock and payment will be forfeited.

All orders ship via USPS Priority mail within 1-2 business days of receiving payment. Tracking information is provided on all orders via customers provided email. Vegas Vixens relinquishes all responsibility to the postal carrier upon shipping and will not be held liable for any lost, stolen or damaged items.  Insurance can be added for an additional fee.


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