Shipments and returns

Your pack shipment

Packages are generally dispatched within 2 days after receipt of payment and are shipped via USPS with tracking and drop-off with signature. If you prefer delivery by UPS Extra with required signature, an additional cost will be applied, so please contact us before choosing this method. Whichever shipment choice you make, we will provide you with a link to track your package online.

Shipping fees include handling and packing fees as well as postage costs. Handling fees are fixed, whereas transport fees vary according to total weight of the shipment. We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them. Your package will be dispatched at your own risk, but special care is taken to protect fragile objects.

Boxes are amply sized and your items are well-protected.

Shipping Delays

If you have a deadline, it is always wise to order in advance to allow for any unanticipated delays. We will give you a delivery estimate when you place your order based on the shipping information we receive from our shipping carriers. We are not responsible for delayed shipments due to weather, holidays, natural disasters, or shipping carrier delays. We entrust USPS to deliver your package on time. If your package is delayed and you need additional information, please contact us.


Failed Deliveries / Refused Shipments / Incorrect Shipping Address

Incomplete or incorrect address information is the major cause of shipment delays. Check the address information on your order before confirming order. Make sure you have included ALL the information (address, apt#, etc.) needed to ensure accurate and timely delivery of your package. Your order will be shipped via USPS to the address you provide. It is extremely important that you give us the most accurate and complete information possible.


If a shipment is returned to us due to an inaccurate address you will be responsible for additional shipping charges.


Lost Shipments

If you have tracked your package and there is a discrepancy in delivery information or it has been lost in transit please call us immediately at 702-445-8398. We will contact USPS right away and initiate a trace for your package and have them start an investigation.


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